CHARKHI Full Voile Punjabi Turban – Black | Pagri for Men

Shipping Policy

Shipping Policy – Charkhi

At Charkhi, we are committed to processing and shipping your orders promptly and reliably. We dispatch orders Monday through Saturday, excluding national holidays. Most orders are processed and shipped within 48 to 72 hours from the time of placement.

Shipping Fees

• Domestic Shipping: No Shipping charges on all domestic orders across India.
• International Shipping: Shipping charges for international orders are calculated based on the weight, dimensions, and destination of your package. You’ll be able to view the applicable shipping fee at checkout before completing your purchase.

Please note: International shipments may be subject to customs duties, import taxes, or additional fees imposed by the destination country. These charges are not included in the shipping fees paid at checkout and must be borne by the customer.

• Shipping Methods & Delivery Timeframes
• Domestic Orders: Standard shipping typically delivers within 5 to 10 business days.
• International Orders: Orders shipped internationally are generally delivered within 15 to 20 business days.

• Order Processing
• All orders are processed within 48 to 72 business hours from the time of purchase. Once your order is processed and dispatched, you will receive an email confirmation along with tracking details to monitor your shipment.

• Delivery & Carrier Responsibility
• We partner with trusted logistics providers to ensure smooth delivery. However, Charkhi is not liable for delays or delivery issues caused by the shipping carrier. In such cases, our team will work closely with you and the carrier to resolve any concerns swiftly.
• If you're unavailable at the time of delivery, the carrier may leave a notice or attempt redelivery. In case of multiple failed delivery attempts and the package is returned to us, we will reach out to coordinate reshipment, which may incur additional shipping charges.

• International Shipping Terms
• Charkhi currently ships to select international destinations. Please ensure you are aware of your country’s customs policies, as any import duties or taxes are the responsibility of the customer and are not covered by Charkhi at the time of checkout.

Return Policy

Return & Exchange Policy

At CHARKHI, we take pride in our craftsmanship and the quality of our traditional products. To ensure a transparent shopping experience, our return policy differs for Safa and Turban products. Please read the following terms carefully before placing your order.

1. Safa – No Return Policy

All Safa products are non-returnable and non-refundable.

• Please carefully review your order details before completing your purchase.

• Returns, exchanges, and refunds will not be accepted for Safa products.

2. Turban – One-Day Return Policy

Turban products are eligible for a return request within one day of receiving the order, exclusively in cases of verified damage or manufacturing defects.

How to Request a Return

1. Report the Issue: Contact the CHARKHI team within one day of receiving your order.

2. Submit Evidence: Provide clear unboxing photos and videos showing the original packaging and the damaged or defective product.

3. Verification: Our team will review the submitted photos and videos to verify the reported issue.

4. Approval: Return requests will be approved only after the CHARKHI team reviews and verifies the submitted evidence.

5. Return Process: Once your request is approved, our team will initiate the return process and provide further instructions.

Returns will not be accepted for reasons other than verified damage or manufacturing defects.

3. Important Conditions

• Please retain the original packaging until the verification process is complete.

• All damage or defect claims must be reported within one day of receiving the order.

• Submitting photos or videos does not guarantee return approval.

• CHARKHI reserves the right to reject claims that do not meet the conditions outlined in this policy.

4. Need Assistance?

For questions or to report a damaged or defective Turban product, please contact us:

Email: admin@charkhi.in

Phone: +91 89761 87444

Thank you for choosing CHARKHI. We appreciate your trust in our craftsmanship and our commitment to preserving the elegance of tradition.

The colour of the product may vary slightly from how it appears here. This may be due to different display settings on various devices and also because of any lighting filters or special effects used during the shoot.

Please note, these styles are non-returnable. Each piece is crafted by hand and might carry variations in color, embroidery and weave as a mark of the maker's humanity.