At CHARKHI, we take pride in our craftsmanship and the quality of our traditional products. To ensure a transparent shopping experience, our return policy differs for Safa and Turban products. Please read the following terms carefully before placing your order.
1. Safa – No Return Policy
All Safa products are non-returnable and non-refundable.
Please carefully review your order details before completing your purchase.
Returns, exchanges, and refunds will not be accepted for Safa products.
2. Turban – One-Day Return Policy
Turban products are eligible for a return request within one day (24 hours) of receiving the order, exclusively in cases of verified damage or manufacturing defects.
How to Request a Return
Report the Issue: Contact the CHARKHI team within one day of receiving your order.
Submit Evidence: Provide clear unboxing photos and videos showing the original packaging and the damaged or defective product.
Verification: Our team will review the submitted photos and videos to verify the reported issue.
Approval: Return requests will be approved only after the CHARKHI team reviews and verifies the submitted evidence.
Return Process: Once your request is approved, our team will initiate the return process and provide further instructions.
Returns will not be accepted for reasons other than verified damage or manufacturing defects. All return requests are subject to verification and approval by CHARKHI.
3. Important Conditions
Please retain the original packaging until the verification process is complete.
All damage or defect claims must be reported within one day of receiving the order.
Clear unboxing photos and videos are required to support a damage or defect claim.
Submitting photos or videos does not guarantee return approval.
CHARKHI reserves the right to reject claims that do not meet the conditions outlined in this policy.
4. Need Assistance?
For questions or to report a damaged or defective Turban product, please contact us:
